Mobile instructions session with interviewer

Please look at the confirmation e-mail to find out on what device type you are required to participate. Below you find mobile instructions for a session with an interviewer. Desktop instructions can be found here. 

• One on one session with an interviewer
• Your feedback helps to improve websites and apps
• Payment is transferred within two business days

Fast wifi and full battery require

To make the session run as smoothly as possible, we would like to ask you to participate from a fast and stable internet connection. If the connection is poor, we may sometimes ask you to switch to 4G/5G.

Having a video call and sharing your screen will drain your battery faster than normal. Therefore, we ask that you participate with a fully charged phone.

Also, it would be nice if you arrive five minutes beforehand. This way there is enough time to help out in case something doesn't go well and the session can be taken in peace. 

Step 1 - Install the latest version and login

Make sure you have the latest version of User Sense installed. Does it say 'Update'? Then install the latest version. Does it say 'Open'? Then you already have the latest version installed.  

Login with the e-mail address on which you received the invitation.

Account not verified yet or don't know your password? Fill in your e-mail address on this page to receive a new link and/or password.

Step 2 - Enter the lobby via 'To Do'

Logged in? Then go to 'To Do' and click on the play icon to enter the lobby. Upon entering the lobby, we ask your permission for the following:

• Using the camera, so the investigator can see you.
• Using the microphone, so the researcher can hear your feedback.
• Sharing your screen, so the researcher can see what page you are giving feedback on. 

Please note that in order to participate in the session, giving permission for the camera, microphone and screen sharing is required. These are key elements of usability research. The recording only runs during the session and you can withdraw any permissions given to the User Sense app afterwards

3 - Start the session

The moment you and the researcher are present, both icons will turn green and the "Start Session" button will appear. Click this button to start the session and give permission to share, record and/or cast your screen. This ensures that the researcher can see your screen. 

The recording will start from the moment you clicked 'Start Session'. 

To end the recording afterwards and leave the session, click on the arrow at the top left. If the session has been conducted to our satisfaction, the payout will be transferred to your bank account within 48 hours.